Growing Our Boundaries – Mobile Service Supported By Strategically Located Service Centers
This year’s Wiers 2024 Leader Summit, held from September 10-12 at the stunning Bottleworks Hotel in Indianapolis, Indiana, brought together the leaders of our growing fleet service business as well as our International Dealerships. The event wasn’t just a time for reflection on our accomplishments; it was an opportunity to set the course for the future, sharing a vision and strategy that will carry Wiers into the next chapter of our 60+ year legacy.
Our core leadership was joined by selected customers and vendors who graciously agreed to present to us the state of their industries. Their invaluable feedback significantly shaped the discussions held over the three-day event. This gathering was the perfect blend of leadership vision, customer collaboration, technical innovation, and relationship building aimed at reinforcing Wiers’ mission to make #TRUCKSROLL across the country.
Vision and Strategy for 2025 and Beyond
The summit kicked off with a powerful message from CEO Tom Wiers outlining the company’s vision for 2025 and beyond. With the private fleet industry rapidly evolving, Wiers remains focused on being proactive, not reactive, by continuously learning about changing customer needs.
Tom highlighted three key areas that will be instrumental in the company’s growth in 2025: expanding our mobile service footprint, enhancing service quality at all levels, and building stronger relationships with both existing and new customers. The goal is clear: to make Wiers synonymous with reliability, customer service, and innovation in the fleet service industry.
We are poised to grow our mobile service operations across the country, providing our customers with unparalleled convenience. The demand for on-the-go fleet maintenance and repair is increasing, and Wiers is prepared to meet the needs of our customers. Tom’s message underscored our commitment to providing these services through our “Mobile Service supported by strategically located Service Centers,” a winning combination that gives customers peace of mind no matter where they are.
Insights From Customers and Vendors
One of the most impactful aspects of the event was the opportunity to hear directly from our customers and vendors. These partners provided invaluable insights into what our most valued customers need and how we can serve them better.
Their feedback touched on several areas: the importance of timely and accurate communication, the need for more mobile service options, and a desire for long-term partnerships built on trust. Our vendors also shared insights into new technologies and products that will help Wiers maintain leadership status and ensure Wiers has the right scalable solutions in place so we can grow geographically with our partners.
These discussions reinforced the importance of maintaining strong relationships with our clients and partners, ensuring that we remain their first choice for fleet maintenance and repair
A Special Debut: The New Wiers Mobile Service Unit
A major highlight of the summit was the unveiling of a new Wiers Mobile Service Unit. Built on the sturdy International Trucks CV platform, this unit provides comprehensive mobile service support for our customers in expanding territories.
Wiers Mobile Service Units are packed with important features to make mobile fleet service faster, efficient, and more comprehensive than ever before. From advanced diagnostic tools to equipment for on-the-spot repairs, Wiers mobile service units allow us to take a Service Center directly to our customers. Our growing fleet of mobile units will be essential in driving the next phase of our growth strategy and will offer even more value to our customers by providing service wherever and whenever they need it.
Our mobile service offering is designed to minimize downtime, providing businesses with the flexibility and reliability they need. No longer will clients have to schedule a time to bring their fleet to a shop—our team will come to them. The new mobile unit is just the beginning of an expanded service approach, allowing Wiers to serve our customers in ways that are more convenient and efficient than ever.
Highlighting National Account Growth
Christian Wiers took some time to present exciting updates about the rapid growth of our Fleet Partner Program. He emphasized how this national account program has become a critical part of Wiers’ success, offering fleets the flexibility and support they need to keep their fleets running efficiently. By expanding our services and locations, the Fleet Partner Program continues to deliver unmatched value helping our customers save time, save money, and reduce repairs through proactive preventative maintenance.
Regular, scheduled inspections, adjustments, and replacements keep vehicles running smoothly and allow us to detect and address potential problems before they become major headaches. The Wiers proactive approach to fleet service empowers our customers to deliver more products and services in a safe, timely, and cost-effective manner.
Building a Strong Company Culture
At Wiers, we believe that a strong internal culture is the backbone of a successful company. Our 2024 Leader Summit was not just about business strategies; it was about strengthening the culture that has made Wiers what it is today.
Through team-building exercises, leadership workshops, and plenty of opportunities for candid conversations, we made sure our leaders left the summit feeling not only inspired but also aligned with the company’s core values.
The summit was also an opportunity to reinforce our commitment to employee development. We want Wiers to be a place where employees feel valued, respected, and motivated to grow alongside the company. Building a positive, inclusive work environment remains one of our top priorities as we continue to expand.
Looking Ahead: A Call to Action
As we move forward, our commitment to excellence, innovation, and customer satisfaction is stronger than ever. We believe the strategies and insights from the 2024 Leader Summit will propel Wiers to new heights, ensuring that we continue to set the standard in the fleet maintenance and repair industry.
For those who haven’t yet experienced the Wiers difference, now is the time to join us. Whether you need mobile service that comes to you or prefer to visit one of our strategically located service centers, we have a solution that will work for your fleet.
If you’d like to learn more about our services or see how we can help keep your fleet running smoothly, contact the nearest Wiers Service Center or call us today. Our team is ready and eager to support you as we embark on the next 60 years of success.
Schedule Your Service Today!
Contact us today to see what Wiers can do for you. We’re committed to providing the highest level of service to all our customers, both old and new. Contact us today to schedule your next fleet service appointment and see why Wiers is the name you can trust in the fleet service industry.
#TRUCSKROLL
