Service Advisor

DESCRIPTION

MORE MONEY. MORE TIME. MORE OPPORTUNITY.

Join Wiers and work with a team of truck repair professionals that appreciates your expertise and skills. Expect MORE MONEY with an achievable monthly bonus program. Expect MORE VACATION TIME to spend with your family and friends. Expect MORE OPPORTUNITIES for training and advancement.

Responsibilities:

In this role, you will work alongside the Service Manager by helping direct the work of technicians and estimate costs for customers.

Documenting Standard Repair Time for each operation prior to dispatching work

• Assigning work to qualified technicians
• Dispatches and assigns work with instructions to technicians
• Creates written documentation regarding customer concerns
• Invoices completed repair orders prior to releasing the vehicle
• Can effectively utilize business systems to look up parts and invoice parts
• Obtains authorization and ensures documents are signed prior to releasing the trucks to the customer
• Follows up with the parts department to ensure that all needed parts are ordered and confirm estimated delivery date
• Builds positive and enduring relationships with customers for repeat business

Knowledge, Skills, and Abilities

• Minimum 3 years experience truck service and repair work
• Minimum 5 years experience administrative and clerical work
• Ability to ensure process compliance
• Strong level of professionalism and integrity
• Excellent time management and goal-setting skills
• Self-starter with attention to detail
• Positive and friendly attitude
• Considerate and emotionally intelligent

Compensation:

• Competitive hourly pay based on experience
• Bonus Opportunity
• Variable compensation opportunities

Benefits:

• Health Insurance
• Vision & Dental Insurance
• Life Insurance
• Long-term & Short-term Disability
• 401k With Company Match
• 6 Paid Holidays + 1 Floating Holiday
• 2 Weeks Vacation First Year
• 3 Weeks Vacation Beginning 4th Calendar Year
• Paid Uniforms
• CDL Physical Reimbursement
• Fitness Membership Reimbursement
• Safety Boot & Safety Glasses Reimbursement

Qualification Profile

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High school diploma
• Valid Driver’s License (CDL Preferred)
• 5 years or more of prior relevant experience in a commercial vehicle repair facility

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